Privacy Policy for WillowVale Cleaners
At WillowVale Cleaners, located at 2847 Ashbourne Road, Unit 3B, Birmingham, West Midlands, B13 8DP, United Kingdom, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We may collect personal information about you in a variety of ways. The information we may collect includes:
- Personal Identifiable Information: Name, address, email address, phone number, and payment information (e.g., credit/debit card details for processing, though we do not store sensitive payment card data on our servers). This is collected when you place an order, register for an account, or contact us.
- Transaction Data: Details about the services you request from us, such as dry cleaning orders, fabric stain removal requests, garment alteration details, and service history.
- Technical Data: Information about your device and how you interact with our website, including IP address, browser type, operating system, referring URLs, and page views. This is collected automatically as you navigate our online platform.
- Communications Data: Any information you provide when you communicate with us through email, phone (+44 121 496 7823), or our website's contact forms (info@willowvalecleaners.co.uk).
2. How We Use Your Information
We use the information we collect primarily to provide, maintain, and improve our services to you. Specifically, we use your information to:
- Process your dry cleaning, alteration, and other garment care orders.
- Communicate with you regarding your orders, including pick-up and delivery notifications.
- Manage your account and provide customer support.
- Improve and personalise our services and website experience.
- Send you promotional offers, newsletters, or other marketing communications related to our services, where you have consented to receive them.
- Comply with legal obligations and resolve disputes.
- Monitor and analyse trends, usage, and activities in connection with our services.
3. Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personal identifiable information to outside parties without your consent, except as described below:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving you, such as payment processors, delivery partners, and IT support. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
4. Data Security
We implement a variety of security measures designed to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include data encryption, secured networks, and restricted access to personal data. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Your Data Protection Rights (GDPR)
Under the General Data Protection Regulation (GDPR), you have certain rights regarding your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our provided contact details.
6. Cookies
Our website may use "cookies" to enhance your user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of our online platform may not function properly.
7. Changes to this Privacy Policy
WillowVale Cleaners has the discretion to update this privacy policy at any time. When we do, we will revise the "last updated" date at the top of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
8. Contacting Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
WillowVale Cleaners
2847 Ashbourne Road
Unit 3B
Birmingham, West Midlands, B13 8DP
United Kingdom